Live chat honesty card
Why there is no chat bubble, in two paragraphs, with the one condition that could change the answer.
How to complain card
Pro
The complaints route in three plain steps, plus the quarterly ledger of every complaint received and what each one changed.
More like this
Browse Ecommerce
Missing parcel flow
Marked delivered, not there, in three steps with base rates and reship or refund.
Response times band
Support numbers published like specs, median reply, resolution rate, slowest day named.
Send it to the bench card
Repairs by post with no forms: a packing checklist beside a shipping label mockup where the note in the box is the ticket.
Skip the queue FAQ
The five questions that filled half of June's inbox as an accordion with ask counts, beside the case for writing anyway.
Visit the workshop card
Friday hours, one address, and the warning that it is a working workshop.
Who has the inbox card
The weekly support rota as a three person card, this week highlighted, with the handover ritual that keeps threads intact.
Write to the founder card
The elena@ inbox as a real channel: when it is read, what to send, and what the bench does with it.
Contact form split
The form beside who reads it, per topic reply times, and no ticket numbers.
Contact routes page
Four named inboxes with reply medians and the no phone line explained honestly.
Damaged item flow
The photo is the claim, cheap items are replaced and kept, the 0.4% rate published.
Customer questions FAQ
A feed of dated buyer questions, each with an avatar and an indented reply signed by its maker, closing with an invite to ask.